FAQ
Questions, answered
Everything you need to know about getting started, plans, and how our support works.
Getting started
Getting started
Are you an MSP?
I give you managed IT protection: monitoring, antivirus, backups, and security running quietly in the background, plus support you reach directly the moment you need it. You choose what I manage, keep control of your own systems, and stay month-to-month, with no long contracts and nobody embedded in your business.
How do I sign up?
Fill out the form on our signup page. It takes just a few minutes!
What happens after I sign up?
I set up your account, which usually takes about one business day. Then I email you a link to log in and get started.
How long until my account is ready?
Usually within one business day. We will email you the moment it is set up.
Do I have to pay to sign up?
No. You only pay once you start a paid plan, and the free plan stays free.
Plans & billing
Plans and billing
How does per-person pricing work?
You pay a monthly price for each person on your plan.
Can I change or cancel my plan?
Anytime. Plans are month to month with no contracts. Upgrades apply right away; downgrades take effect at your next renewal.
Do you offer refunds?
No, we don’t offer refunds. You can downgrade or cancel your plan at any time.
What are packages?
Packages are bundles of software that add security, backup, privacy, and support features. They’re completely optional and can be layered onto any plan.
Do you charge for on-site visits?
On-site visits, including required hardware and materials, are billed per visit and quoted up front.
Support & security
Support and security
How do I get help?
Open a support ticket from your portal anytime. Each paid plan includes a set number of remote support sessions per person each month. We reply at your plan’s response speed. For bigger jobs we schedule an on-site visit.
How does remote support work?
When you need help, and with your okay, I connect to your computer over a secure, encrypted screen-sharing session and fix the problem. There is nothing to install ahead of time, you stay in control the whole time, and you can end the session whenever you want. Nothing stays running on your computer afterward.
Is my data safe?
Yes. Sessions are encrypted and permission-based, and we only connect when you allow it.
Do you support teams that speak other languages?
Yes. Our chat translates both ways automatically, so everyone gets help in the language they prefer. Support can only be given through the ticket system; phone calls are not supported.
Still have questions?
I’m happy to help
Reach out and a real person will get back to you, or start your account in minutes.
