Always monitoring
We keep an eye out for warning signs like low disk space, failed backups, or security risks, and act before they slow you down.
From sign-up to support
How it works, step by step
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1
Register
Sign up online with a few details about your business and your team. It only takes a few minutes, and there is nothing to pay up front.
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2
We review
We look over your request and reach out to confirm the details and answer any questions. No pushy sales calls, ever.
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3
Get approved and start your plan
Once you are approved, set your password, log in to your portal, and pick the plan that fits your team.
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4
Invite your team
Add a seat for each person and their devices, then invite your team so anyone can reach us the moment they need a hand.
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5
Request support anytime
Start a chat whenever something comes up and a technician gets on it, with response times set by your plan. For bigger jobs, we schedule a local on-site visit.
We keep watch in the background
How much we keep watch depends on your plan and add-ons. On monitored plans we look after your systems in the background, so many issues get handled before you ever notice them.
Watch, patch, and fix
A secure agent that keeps your computers healthy
On monitored plans we install a small, secure agent on each computer. It is how we keep watch, apply updates, and jump in to help, all without the usual back and forth.
Automatic patching
Security updates and patches are applied quietly in the background, so every machine stays current and protected.
Instant support access
When you need a hand, a technician can securely connect with your permission in seconds. No download links to hunt for.
No language barriers
Chat support in your team’s language
Have team members who are more comfortable in another language? Our chat translates messages both ways automatically, so everyone gets clear help in the language they prefer.
Two-way, in real time
Your team types in their language, our technicians reply in theirs, and everyone reads it in their own.
Right in the chat
Translation happens inside the same chat box. Nothing to install and nothing to toggle on.
Clearer help, faster fixes
Fewer misunderstandings means problems get solved sooner, and support that actually feels like support.
Support that gives back
A share of your plan supports a cause you choose
We believe local business should lift up the community around it. That is why a portion of every plan will go to a charity you pick, so paying for IT support does a little extra good.
Coming soon
Get started
Ready for IT support that just works?
Set up your account in minutes, then reach us the moment you need a hand.